Trash Pickup Guidelines: Trash collection is provided for everyday generated household waste, most often produced from the kitchen and bathroom. Material should be bagged and placed in the provided Choice Waste container(s). As a convenience to customers, Choice also offers additional containers to accommodate overflow. We recommend placing material out curbside the night before pickup. **Please note: Choice Waste will not be responsible for damage to personal equipment and will not be responsible for items left within the vicinity of trash material or containers. 

Unacceptable Household Waste: Household waste does not include construction, clean out material or remodeling debris. Unacceptable household waste includes rocks, concrete, dirt, soil, sod, tree stumps, res, free liquids, paint, motor oil, combustibles, toxic or hazardous waste, or any other material excluded from the disposal site or any applicable state or federal law as being dangerous or toxic. In addition, but not limited to flammable products, dead animals, fecal mater, manure, brick, landscaping mbers, friable or non-friable asbestos, rechargeable batteries, bio-hazardous material, needles, and other medical waste. 

Recycling Pickup Guidelines: Recycling material should be clean and placed in the provided Choice Waste equipment. Acceptable material includes glass, cardboard, newspapers, junk mail, magazines, aluminum and n cans, plastics codes #1- #7. Cardboard boxes should be flattened and no bigger than 3 feet by 3 feet. If prepared properly, bundles of 20 cardboard boxes can be accepted per pickup. 

Unacceptable Recycling Waste: Plastic bags, styrofoam, garbage or yard debris, food contaminated materials, electronics, or hazardous materials. Materials listed under unacceptable household waste are also unacceptable for recycling collection. 

Bulk and Special Waste Removal: For bulk and special waste pickups, call 804-234-4444 or email [email protected]. 

Yard Waste Guidelines: Grass clippings and leaves should be bagged in paper yard waste bags which can be purchased at any of your local home improvement stores. Bags and containers should not exceed 35 lbs. each. Brush and limbs should be cut in 3-foot lengths, 4 inches in diameter and bundled no larger than 2 feet in diameter (armful size) with rope or twine. Dirt, sand, sod, and mulch is not considered yard debris and should not be placed out for removal. Yard waste should be placed curbside for collection along with household trash. Up to 5 leaf bags or 5 bundles of yard maintenance material, not debris due to landscaping renovation or tree removal, will be collected on your regular service day. To schedule the removal of additional bags or bundles, please contact Customer Support. 

Christmas Trees will be collected the first two weeks of January. Trees should be placed curbside the night before. All decorations, tinsel, lights, garland should be removed. Do not place trees in plastic bags. Trees taller than 5 feet should be cut in half. 

Property: All containers provided by Choice Waste and its affiliates will remain the property of Choice Waste. Please do not write or paint on the equipment. Please do not place sharp objects or hot ashes into your container(s). All equipment must remain on the property that Choice Waste is servicing. Damaged or lost equipment may be subject to a $95 replacement fee. 

Holidays and Inclement Weather: Choice Waste reserves the right to cancel services on any day we consider unsafe due to inclement weather or dangerous driving conditions. Should a delay result, customers should expect services the next business day, weather perming. For updated information on impacted service schedules, please visit our website ChoiceWasteServices.com. 

Payments: Recurring and one-time payments can be made on our website ChoiceWasteServices.com under the Bill Pay Option. You may also mail payments to the remit address on your invoice or pay with our Customer Support staff by phone. Payment is due within 30 days of the invoice date. Any payments not received within 30 days of the invoice date may result in late fees and possible suspension of service. All checks returned by the bank are subject to a $35.00 fee. A 30-day notice will be given for any adjustments to monthly charges that may occur due to rising disposal and operational costs. 

Cancellation Policy: 30-day notice is requested for account cancellations. Accounts canceled during a bill cycle will not be prorated and will not be entitled to a refund. You will be responsible for all charges through the end of the billing cycle to include the period between notice of cancellation and the end of the current billing cycle. This will not apply if contrary to current agreements or contracts.